Pay Online = Extra 5% OFF + FREE Shipping + Gift Box Packaging 
Pay Online = Extra 5% OFF + FREE Shipping + Gift Box Packaging Pay Online = Extra 5% OFF + FREE Shipping + Gift Box Packaging Pay Online = Extra 5% OFF + FREE Shipping + Gift Box Packaging Welcome to RuhRatna, a distinguished brand under Navyanaari Fashion LLP. Our commitment is to respect and protect the privacy of our customers. This Privacy Policy provides detailed information on how we collect, use, store, and protect your personal data when you interact with our website, services, and products. Your use of our website indicates your acceptance of this Privacy Policy.
– Order Fulfillment: Your information is used to execute transactions, process payments, and ensure the delivery of purchased items. This includes sending you notifications regarding order status and shipment.
– Customer Support: We use your contact details to communicate with you regarding any queries or issues that arise during your interaction with our services.
– Marketing and Promotions: With your consent, we use your phone number to send promotional messages and offers through WhatsApp. You have the option to opt out of these communications at any time.
– Logistics Partners: We share necessary order details with Shiprocket to facilitate shipping and delivery.
– Payment Processors: Razorpay receives your phone number to uniquely identify transactions. This helps in preventing fraud and ensuring a secure payment process.
We implement robust security measures to protect your personal information. This includes:
– Encryption: Encrypting data during transmission and at rest
– Access Control: Limiting access to your information to employees and partners who need it to perform their job functions.
– Secure Servers: Utilizing secure servers and deploying firewalls to protect against unauthorized access.
We use cookies to improve site functionality and user experience, such as:
– Session Management: Keeping you logged in and maintaining your shopping cart.
– Site Preferences: Remembering your settings and preferences.
– Access and Update: You can view and update your personal information at any time via your account settings.
– Account Deletion: Should you choose to stop using our services, you can request account deletion by contacting our support team, albeit the account information will be retained for one year post inactivity before deletion for compliance and operational needs.
We process your data based on the necessity to fulfill our contractual obligations to you, comply with legal requirements, and our legitimate business interests.
We reserve the right to modify this policy at any time. Changes will be posted on our website and the effective date will be updated. We encourage you to review the policy periodically.
For further information about our privacy practices, or if you have any questions or concerns,
please contact us:
– Email: support@ruhratna.com
– WhatsApp: +91 84488 77752
Dear RuhRatna Family,
Thank you for choosing RuhRatna for your artificial jewelry needs. We are dedicated to ensuring that each piece you order is delivered in perfect condition and within the expected timeframe. Our Shipping and Delivery Policy outlines the methods and practices we employ to meet these commitments, allowing you to shop with confidence and ease.
Delivery Timeline:
Metro and Tier 1 Cities: Deliveries to these areas typically take between 3-4 working days.
Tier 2 and Tier 3 Cities and Rural Areas: Deliveries may take about 5-6 working days, depending on the exact location.
Please Note: While we provide an estimated delivery time based on your pin code at the time of order placement, actual delivery times may vary due to factors beyond our control such as logistical challenges, weather conditions, or unexpected increases in demand. We strive to keep you updated on any potential delays, but RuhRatna cannot be held responsible for delays caused by external factors.
Shipping Fees:
– A flat shipping fee of ₹50 is charged for each order.
– Special promotions and coupons may occasionally offer free shipping. Please check our website for current offers and coupon details.
Online Payment Discount:
– Customers who opt for online payment methods instead of Cash on Delivery (COD) can avail a 5% discount on their total purchase.
This discount encourages secure and efficient transactions.
Shipping Partners:
Through our partnership with Shiprocket, we are connected with India’s leading logistics providers, including India Post, Xpressbees, Ekart, Blue Dart, Shadowfax, Delhivery, and DTDC, ensuring that your order reaches you no matter where you are located.
Order Tracking:
Once your order is dispatched, you will receive a tracking link via email, allowing you to view and monitor the delivery status of your order.
Order Cancellations:
– Orders can be cancelled at no additional cost if they have not yet been shipped. To cancel an order, please contact our customer support as soon as possible.
– If the order has already been dispatched, please refer to our Return, Exchange, and Refund Policy for further instructions.
Damaged or Lost Orders:
In the rare event that your order is lost during transit or arrives damaged, please contact us immediately. Refusing the delivery if the package is visibly damaged and notifying our customer service will ensure prompt action, including a refund or replacement, depending on your preference.
Cash on Delivery (COD):
– COD is available for all eligible products and locations.
– Payment must be made in full at the time of delivery, and the package cannot be opened before payment is complete.
Contact Us
For further information about our privacy practices, or if you have any questions or concerns,
please contact us:
– Email: support@ruhratna.com
– WhatsApp: +91 84488 77752
Warm regards,
The RuhRatna Team
